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Electronic Exit Products for Access Control Systems
Electronic Exit Products for Access Control Systems

FAQs

FAQs2025-07-01T11:07:01+12:00
What size and type of wire should be used with your products?2025-06-30T11:44:52+12:00

You need to use a 6 core 14/-2 (0.44mm Security cable, Tinned Copper).

It should have a V75 PVC sheath and be Oxygen-Free Copper. RoHS Compliant PVC

Do not use any single core cable like CAT5 or CAT6 as this does not comply to the AS/NZS 3000:2018 Electrical Installations – Known as the Australian/New Zealand Wiring Rules.

What height should I mount the units?2025-06-30T12:01:37+12:00

The Prox Rex and Press Rex should be mounted as close as possible to the door at a height of 1200mm.

The Em Rex and Smart Em Rex should be mounted below the Prox Rex, Press Rex at a height of 1000mm.

Any request to exit devices must be located within 1.5m horizontally of the controlled door or a sign on the door complying with F8.3.1 advising user of the location of the request to exit device.

We offer integrated mounting options for Trojan Developments products with the Vertical Double Flush Box or the Vertical Double Surface Mount products.

Is there a discount available for large orders?2025-06-30T12:00:59+12:00

For larger orders (100+ units) please contact us to discuss pricing and shipping options. Click Here 

How can I protect the Em Rex or Smart Em Rex from unintended or malicious activation?2025-06-30T11:48:00+12:00

The best way to prevent unintended or malicious activation of our Em Rex and Smart Em Rex Emergency Egress devices is to use the Em Cover as a physical barrier to casual activation when the product is installed in a public area.

Can I change or cancel my order before it’s dispatched?2025-06-30T14:48:13+12:00

Once an order has been placed and paid for, it cannot be cancelled.

Can I buy spare reset tools?2025-07-01T09:34:18+12:00

Every Em Rex and Smart Em Rex unit comes with a reset tool.

For additional reset tools please contact your security system service provider.

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